Services
With over 30 years of leadership experience, Brian Dickson knows how to build, improve, and lead successful transportation operations. As the founder of Bus Business Consultants, he helps companies become more efficient, safer, and more profitable.
Brian has held senior roles at top organizations like Coach America, Walt Disney World, and All Aboard America Holdings, where he managed large teams, big budgets, and fleets of hundreds of vehicles. He’s led new market launches, turned around struggling operations, and delivered real results.
Today, as a consultant, Brian works with motorcoach, shuttle, executive transportation, and transit companies to solve problems, improve performance, and support long-term growth—through the services listed on this page.
Build Scalable Systems and High Impact Teams
Brian helps companies design operational frameworks and develop strong teams that support long-term growth. At All Aboard America Holdings, he turned around a new market—building the team, upgrading infrastructure, and implementing new systems that improved efficiency and profitability. The result: reduced costs, higher operating income, and a scalable operation ready to expand.
Elevate Customer Experiences
Brian works with clients to improve service delivery, employee engagement, and system design to create exceptional customer experiences. At Disney, he led the team to achieve a 20-point increase in guest satisfaction for the Magical Express airport shuttle—proving that operational excellence and frontline team development go hand-in-hand with customer delight.
Enhance Financial Results and Unlock Growth
Brian helps transportation businesses boost profitability and scale sustainably by aligning operations, contracts, and revenue strategies. While at Coach America, he drove 47% revenue growth, a $2 million profit increase in just one year, and secured a $40 million contract extension with the company’s largest client. I bring that same strategic focus to every consulting engagement.
Improve Safety Performance
Brian partners with clients to build strong safety cultures, improve training, and implement systems that reduce risk and protect employees. At Walt Disney World, he championed safety initiatives that resulted in a 60%+ reduction in lost time injuries within the Parking division—proving that smart, people-focused systems lead to safer, more efficient operations.
Streamline Operations and Reduce Costs
Brian specializes in uncovering inefficiencies and redesigning operations to run leaner and smarter. At Disney, he streamlined the Minnie Van Ride Service, implemented scalable systems, and optimized team performance—resulting in a $4 million increase in profitability in just one year.
Offer Value-Added Strategic Support
Beyond operational consulting, Brian provides ongoing value through services tailored to each client’s needs—including advisory retainers, fractional leadership roles, recruiting support, and sales process and pricing assessments. Whether companies need short-term guidance or long-term partnership, he brings flexible, high-impact solutions that drive results at every level of the business.